Better Service than Dick's
Thursday 07 January, 2016
I purchased a treadmill from Rick at Fitness Exchange about a month ago.
I am not going to lie-my plan was to go to Dick's to purchase the item. But I remembered my last experience there, even trying to find someone to help me was a chore, I was waiting around, tough having my questions answered, in general pretty annoying.
So on my way there I stopped at Fitness Exchange. Rick was very knowledgeable and the entire transaction was very smooth and stress free. He answered all of my questions and I left with the feeling that he had sold me a product that he would stand behind -that would not be obsolete with no service (as my last treadmill) and delivery was smooth and on time.I am glad that I decided to go to a smaller venue with better level of service.
Free Replacement Machine!!
Tuesday 05 January, 2016
Made my first purchase 11/2014. The Vision S7200 HRT Suspension Elliptical. The machine is fantastic but my unit had some electronic / mechanical bugs. We had 3 service calls that got it working but in the end the machine was still not 100%. I voiced my concerns to Fitness Exchange and they replaced the machine with a new in the box unit at no cost including set-up and delivery. I was impressed how they stepped-up and solved the problem a year after the initial sale.
The new unit has been installed for a week and works perfectly.
Vision S7200 HRT Suspension Elliptical, is not an inexpensive machine but if you intent to use it 5-6 days per week as my wife and I do it is well worth the extra dollars. This machine is of a much better quality that what is found in LA and or Planet Fitness. My wife initiated the purchase as she has no time to get to the gym but wanted a professional machine in the house to fit her odd schedule, and provide no excuses missing her routine.
We have also purchased some mats and free weights and will continue to make all of our purchases at Fitness Exchange.
Very Pleasant Experience
Monday 28 December, 2015
Guys were just here to install our equipment. Great guys. Very friendly and knowledgeable. I really appreciate all they did. They called before they came out and gave me plenty of time to get home from work so I didn't have to take too much time off. Everyone involved made this a pleasant experience. Thanks to all.
Thursday 12 November, 2015
The elliptical was delivered and set up by the most professional people. They set it up and made sure it worked properly before they left. The entire experience has been awesome. Your in depth knowledge of the equipment and taking the time to fit my needs really made a huge difference. The elliptical is smooth and makes exercising a pleasure which makes it priceless to me. I would definitely recommend Fitness Exchange and posted a review on your website. Thank you again!
Great fitness place to anything
Thursday 15 October, 2015
I bought most of my equipment here, I just purchased a leg press/hack machine and
Also a smith machine. There used equipment is always in great shape, I never had a
Problem with any of my purchases. The staff is also very nice, always have time to talk
And answer any question you may have. Fitness exchange is the first place I good to when looking
For a new piece of equipment.
I am so not the exercise person
Tuesday 11 August, 2015
I am so not the exercise equipment person as was rather apprehensive to ask questions but it was an almost enjoyable experience (spending money is not really too fun for me either)
Friday 23 May, 2014
I just want to mention that the transaction of buying BH Elliptical was so easy and everything explained until I understood everything about the elliptical and how it works. The people working at the store were helpful and very nice to talk to. I want to thank them all for being so wonderful!!!
Monday 07 April, 2014
Brian was fantastic and very knowledgeable about the product as well as the overall industry. We are extremely happy with the elliptical, very satisfied with Brian and would definitely buy more products from him. We wanted to find a knowledgeable and honest individual to purchase from, and in Brian we did!
Thursday 17 October, 2013
Your expertise helped lead me to the right choice in Treadmill! You listened when I explained what we were looking for, & you fit the bill perfectly. The floor model price was very fair. You guys are so nice! Great delivery team too!! Top notch sale!
I'll definitely come back!
Monday 15 July, 2013
Overall pleasant experience as soon as I walked in the door. wasn't overly aggressive in my face, stepping on my toes trying too hard to sell me everything in the store, which was nice. He let me speak first to find out what I wanted and showed me to exactly what I was looking for on the first shot as if it was calling my name. Perfect product placement too, which is how I ended up purchasing the weight tree along with the free weights. It was presented really nice. Also, everything was too big to fit in my car so he disassembled everything right there for me so it was able to fit and loaded it personally in my car so I didn't have to touch as thing. Super good job. Came right back after my first purchase there for the weights and I'll definitely come back to do more business in the future because my experiences here at the Allentown/(Emmaus) store.
Monday 18 March, 2013
We had an issuing with leveling of the treadmill after the delivery team left. I called the delivery team and they came back the next day to help, without hesitation! Great, great service!
You Guys ROCK!!!!
Sunday 17 March, 2013
You Guys ROCK!!!!
Saturday 16 March, 2013
Awesome experience; love the equipment; Brian was excellent throughout the deal. Helped design and set up complete home gym.
Friendly + helpful
Saturday 16 March, 2013
Rob was very friendly + helpful, explaining + comparing features to meet my needs.
Wednesday 06 February, 2013
I was very impressed with the knowledge of the sales person.
Monday 07 January, 2013
We’re completely satisfied. My wife loved it. The delivery guys were outstanding, as was your sales support. I filled out the survey, which I never do, because of the great job you did.
Monday 07 January, 2013
Matt was very helpful. He spent a great deal of time with us and was very knowledgeable about the products.
Tuesday 27 November, 2012
Tom G was very patient with all of my questions and he helped me choose the right elliptical! Thanks Tom, for your patience and all of your information.
Keep it up!
Wednesday 07 November, 2012
Keep doing what you are doing! Had a great experience
The ONLY place to shop
Tuesday 19 June, 2012
I cannot say enough about how awesome my experience with Fitness Exchange has been with the purchase of my Landice L7 treadmill with cardio and ortho track. I just love, love this machine and have put many miles on it...I won't even use the treadmill at the gym as it doesn't even compare! It was the best investment I have made in a long time and worth every penny. Fitness Exchange had competitive pricing, but their customer service puts them above and beyond the rest. Their extensive knowlege of their products and the fact that I could actually run on the machine at their store before I bought it was the deciding factor for me. I got the machine quickly and the installation process was smooth and flawless. I will certainly be back for my next equipment purchases, thanks so much!