Shipping & Returns

Fitness Exchange's Return Policy

Returning Purchases to Our Store
We want our customers to be fully satisfied with every item purchased from Fitness Exchange, Inc. Our goal is to make an exchange or refund as fair and easy as possible. With the original sales receipt, returns are accepted within 30 days from date of purchase. The item must be returned in its original packaging and with all accompanying manuals, parts and accessories. A 15% re-stocking fee will be applied to all equipment returns. All sales are final on special orders, floor model, demo and pre-owned purchases.  Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment. Cash purchases will be refunded by a company check from Corporate Headquarters within 30 days. All Delivery/Pickup fees are the sole responsibility of customer.

Shipping the return
If sending an item back to us within 30 days of purchase, we recommend you follow the same method we used to deliver your purchase (generally UPS, except for very large or heavy items which require RPS Delivery). The return address is specified on the packing slip included with your purchase. Please complete the return portion of the packing slip so that we can be fully responsive to your desired method of exchange or refund. Return shipping must be prepaid and shipping will only be refunded due to an error by Fitness Exchange.

Form of Refund
Refunds are issued in the same tender as the original purchase. If the original purchase was charged to another cardholder’s account (as is often the case with a gift), the return will be issued as a gift certificate .

If you have any questions or comments you can contact us by e-mail at customerservice@fitnessexchange.com Or call 610-397-1780 and talk to a sales representative.

Your satisfaction is always important to us!
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  • Thanks Brian
    Brian Stock was very helpful and knowledgeable It was a pleasure dealing with him. read more
  • Great Customer Service!
    Thank you Fitness Exchange for going the extra mile for me. You don't find service like you provided too often... read more
  • No Pressure
    I would definitely be back to your store and recommend others. I DID NOT feel pressured into making a purchase. Thank... read more
  • Fitness Exchange Rocks!!
    I've been doing business with The Fitness Exchange, their professional, friendly, and knowledgeable staff for more than... read more
  • Thanks for the no hassle return!
    Excellent job all around. I had a problem with the treadmill being too loud and was able to return it and exchange for... read more
  • Great Service!
    Brian my whole experience was really good. Even with the disappointment when the Landice treadmill was delivered we... read more
  • Awesome
    would recommend and do business again with fitness exchange. EVERYONE i dealt with was awesome - caroline, sean and... read more
  • Normally don't do surveys...
    I normally don't take the time to answer these surveys but I had such a positive experience with the Fitness Exchange... read more
  • Professional Delivery
    The delivery men were extremely professional and efficient. They were very respectful of my house. read more
  • Above and Beyond!
    Caroline did an excellent job selling me on the piece of equipment we purchased! Also Ihad an issue shortly after my... read more
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