Service Request

Please note there is a $89 trip charge for our initial visit which includes travel and up to the first 30 minutes of diagnosis and/or repair time. An additional labor charge of $75/hour applies after the first 30 minutes plus the cost of any parts which is payable to the technician when service is provided. An estimate will be provided and your authorization to proceed with repairs will be needed prior to any work being performed. If you decide to not proceed with the repair, the initial $89 charge can be utilized as a credit against the purchase of a new similar item at Fitness Exchange.

      * Required fields

Your Name:*
Street Address:*
City:*
State:*
Zip Code:*
Email:*
Phone (home):*
Phone (work):
Pager:

Item:*
Manufacturer:*
Model:*
Serial #:
Date Purchased:
Under Parts Warranty: Yes     No
Under Labor Warranty: Yes     No
Preferred Service Time:
Problem Description:*
Please note any error codes present:



  • Easy to build. Great Experience!
    Great experience. Installed my elliptical myself. Very, Very Easy to build - a little heavy to move. read more
  • Great Service!
    Great customer service from the moment we walked in the store to the moment the delivery/install team left. Keep it up!... read more
  • Thanks for the no hassle return!
    Excellent job all around. I had a problem with the treadmill being too loud and was able to return it and exchange for... read more
  • Normally don't do surveys...
    I normally don't take the time to answer these surveys but I had such a positive experience with the Fitness Exchange... read more
  • Excellent
    I spent quite a deal of time looking for the perfect treadmill. Caroline was excellent, and allowed me to take as much... read more
  • Thank you Rob
    Rob was really helpful and made my experience a pleasant one. Delivery was prompt and professional. Thanks! read more
  • No Pressure
    I would definitely be back to your store and recommend others. I DID NOT feel pressured into making a purchase. Thank... read more
  • Professional Delivery
    The delivery men were extremely professional and efficient. They were very respectful of my house. read more
  • Great Service!
    Brian my whole experience was really good. Even with the disappointment when the Landice treadmill was delivered we... read more
  • Thanks Brian
    Brian Stock was very helpful and knowledgeable It was a pleasure dealing with him. read more