Customer Experience Survey

      * All fields are required unless marked

Your Name:
Email:
Phone: (optional)
Item:
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Delivered by: (optional)

Rating scale is 1-10 (10 being highest)


Salesperson

I was greeted immediately or soon after entering the store.
Please rate your salesperson’s knowledge about their products and services.
The equipment I was interested in was thoroughly demonstrated.
I was encouraged to try out the equipment I was interested in purchasing.
Please rate the attitude & friendliness of the salesperson you dealt with.
 

Store

Please rate the selection of product choices.
Please rate the prices and value of the products you considered.
Please rate the appearance and cleanliness of the store.
Please rate the ease and efficiency of the sale transaction.
 

Delivery

Please rate if the delivery was scheduled to meet your needs.
Please rate the on-time arrival of the delivery team.
Please rate the attitude (politeness and professionalism) of the delivery team.
Please rate the knowledge & professionalism of your delivery/installation.
Were there any problems with your delivery or the equipment? If yes, the follow-up was handled quickly and efficiently.
Please rate your overall satisfaction with your purchase from Fitness Exchange.
 

Do you have any other comments, suggestions, or questions
about your purchase?


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  • Thanks for the no hassle return!
    Excellent job all around. I had a problem with the treadmill being too loud and was able to return it and exchange for... read more
  • Very Satisfied
    I am very satisfied with both pieces of equipment I have purchased. Your employees are very friendly and knowlegable. I... read more
  • Great Service!
    Brian my whole experience was really good. Even with the disappointment when the Landice treadmill was delivered we... read more
  • Easy to build. Great Experience!
    Great experience. Installed my elliptical myself. Very, Very Easy to build - a little heavy to move. read more
  • Professional Delivery
    The delivery men were extremely professional and efficient. They were very respectful of my house. read more
  • Great Job
    Great job by Brian and the staff. They were knowledgeable and very courteous. Delivered when they said and did an... read more
  • Great Customer Service!
    Thank you Fitness Exchange for going the extra mile for me. You don't find service like you provided too often... read more
  • Thank you Rob
    Rob was really helpful and made my experience a pleasant one. Delivery was prompt and professional. Thanks! read more
  • Excellent
    I spent quite a deal of time looking for the perfect treadmill. Caroline was excellent, and allowed me to take as much... read more
  • Great Service!
    Great customer service from the moment we walked in the store to the moment the delivery/install team left. Keep it up!... read more