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Home :: Customer Experience Survey

Customer Experience Survey

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Rating scale is 1-10 (10 being highest)

Salesperson
	I was greeted immediately or soon after entering the store.
	Please rate your salesperson’s knowledge about their products and services.
	The equipment I was interested in was thoroughly demonstrated.
	I was encouraged to try out the equipment I was interested in purchasing.
	Please rate the attitude & friendliness of the salesperson you dealt with.

Store
	Please rate the selection of product choices.
	Please rate the prices and value of the products you considered.
	Please rate the appearance and cleanliness of the store.
	Please rate the ease and efficiency of the sale transaction.

Delivery
	Please rate if the delivery was scheduled to meet your needs.
	Please rate the on-time arrival of the delivery team.
	Please rate the attitude (politeness and professionalism) of the delivery team.
	Please rate the knowledge & professionalism of your delivery/installation.
	Were there any problems with your delivery or the equipment? If yes, the follow-up was handled quickly and efficiently.
	Please rate your overall satisfaction with your purchase from Fitness Exchange.

Do you have any other comments, suggestions, or questions
about your purchase?

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View All Add a Testimonial

Thank's Rob
Rob was really helpful and made my experience a pleasant one. Delivery was prompt and professional. Thanks! read more
Normally don't do surveys...
I normally don't take the time to answer these surveys but I had such a positive experience with the Fitness Exchange... read more
Fitness Exchange Rocks!!
I've been doing business with The Fitness Exchange, their professional, friendly, and knowledgeable staff for more than... read more
Thanks Brian
Brian Stock was very helpful and knowledgeable It was a pleasure dealing with him. read more
Great Customer Service!
Thank you Fitness Exchange for going the extra mile for me. You don't find service like you provided too often... read more
Awesome
would recommend and do business again with fitness exchange. EVERYONE i dealt with was awesome - caroline, sean and... read more
Professional Delivery
The delivery men were extremely professional and efficient. They were very respectful of my house. read more
Outstanding Repair Service at a Great Price
How often do you find a company that is both very honest and very competent? Fitness Exchange is one of those rare... read more
Great Service!
Brian my whole experience was really good. Even with the disappointment when the Landice treadmill was delivered we... read more
Great Job
Great job by Brian and the staff. They were knowledgeable and very courteous. Delivered when they said and did an... read more

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