Customer Experience Survey

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Rating scale is 1-10 (10 being highest)


Salesperson

I was greeted immediately or soon after entering the store.
Please rate your salesperson’s knowledge about their products and services.
The equipment I was interested in was thoroughly demonstrated.
I was encouraged to try out the equipment I was interested in purchasing.
Please rate the attitude & friendliness of the salesperson you dealt with.
 

Store

Please rate the selection of product choices.
Please rate the prices and value of the products you considered.
Please rate the appearance and cleanliness of the store.
Please rate the ease and efficiency of the sale transaction.
 

Delivery

Please rate if the delivery was scheduled to meet your needs.
Please rate the on-time arrival of the delivery team.
Please rate the attitude (politeness and professionalism) of the delivery team.
Please rate the knowledge & professionalism of your delivery/installation.
Please rate your overall satisfaction with your purchase from Fitness Exchange.
 

Do you have any other comments, suggestions, or questions
about your purchase?


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  • Great Service!
    Brian my whole experience was really good. Even with the disappointment when the Landice treadmill was delivered we... read more
  • Awesome
    would recommend and do business again with fitness exchange. EVERYONE i dealt with was awesome - caroline, sean and... read more
  • Very good experience
    There were 3 people working at the store the day I purchased my spin bike. The younger girl greeted me immediately and... read more
  • Back order but...
    The employees at the store are very friendly and helpful. Each of my purchases so far has been a pleasure with such... read more
  • Never Pushy
    We love the Landice - Fitness Exchange were very knowledgeable, helpful and very happy to work with our needs and... read more
  • 2nd Purchase!
    This is the second piece we bought from this store. We will shop there again! read more
  • Thank's Rob
    Rob was really helpful and made my experience a pleasant one. Delivery was prompt and professional. Thanks! read more
  • Nice transaction
    Just stopped in to buy some used plates. Staff was very friendly and knowledgable. When I asked about a used ab board... read more
  • Great Addition to LHV!
    The overall experience was delightful and we are thoroughly enjoying our new elliptical. Great addition to the Lehigh... read more
  • Fitness Exchange Rocks!!
    I've been doing business with The Fitness Exchange, their professional, friendly, and knowledgeable staff for more than... read more